In This Document
return Policy for Breathydoll
At BreathyDoll, we are committed to delivering premium-quality companion dolls and exceptional service to ensure your complete satisfaction. We stand behind every product we sell, which is why we offer a 100% Money-Back Guarantee—so you can shop with confidence.
100% Satisfaction & Money-Back Guarantee
We offer a 100% full refund for returns due to non-personal reasons (e.g., product defects or shipping errors). For returns based on personal reasons, the solution will vary depending on the specific product. For in-stock items, if the original packaging remains unopened and you wish to return the product, you may do so within 15 days of receipt. The customer is responsible for the return shipping costs. Due to the personalized nature of our custom-made products, all sales are final and we cannot accept returns or offer refunds once an order is placed.
100% Authentic Products
Every doll at BreathyDoll is genuine and brand-new, sourced directly from authorized manufacturers. We are an official verified distributor of top-tier brands, with full authorization to sell worldwide.
Brand New & Perfect Condition
The product will arrive in pristine condition, exactly as described on our website—fully functional, undamaged, and meticulously packaged to ensure privacy and safety during shipping.
Rigorous Quality Control
Before shipment, every doll undergoes strict inspection and testing in our studio. We check for structural integrity, functionality, and appearance to minimize the chance of defects.
100% Satisfaction Promise
As a leading retailer with top doll brands and 5-star rated service, we ensure you receive exactly what you ordered. Before shipping, we provide factory photos for your approval. If there’s any mistake (wrong item, major defect), we’ll replace or refund immediately.
How Our Money-Back Guarantee Works
1. Inspect Upon Delivery: Carefully examine your companion doll before use—check for damage, defects, or discrepancies from the product description. Record an unboxing video (showing the full doll, packaging, and shipping label) for verification.
2. Report Any Issues: If the doll is damaged, incorrect, or significantly different from the listing, contact us immediately with: clear photos or videos of the issue and a detailed description of the problem. We’ll work with you to resolve it—replacement, partial refund, or full refund, depending on the case.
Covered Scenarios
1. Wrong Doll Received: If the doll doesn’t match the factory photos, provide an unboxing video, and we’ll send a replacement.
2. Damaged During Shipping: (1) Severe damage. File a claim with the carrier (UPS/FedEx), and we’ll assist with a replacement. (2) Minor damage. We’ll provide repair kits and guidance to fix it easily.
3. Missing Package: If tracking says “delivered” but you didn’t receive it, contact the carrier immediately. We also offer adult signature confirmation for added security.
What’s NOT Covered
1. Minor Blemishes (Normal for Handmade Products): Small skin marks, slight seams, loose nails/eyelashes (we provide glue for reattachment). Minor makeup variations (due to screen differences or hand-painting). 1-3cm size variance (manual measurement tolerance).
2. User Damage (Not Manufacturing Defects): Broken skeleton, torn openings, or limb damage from improper handling. Machine issues after initial use (we recommend external heating blankets for longevity).
3. Used Dolls (Non-Returnable for Hygiene Reasons): Once used, dolls cannot be returned, but we’ll help with repair advice.
4. Delays Due to Customs or Force Majeure: Please note that if significant delays occur during international shipping due to customs inspections, policy changes, weather conditions, or other force majeure events, and you choose to cancel your order as a result, a full refund will not be available. In such cases, a cancellation fee of approximately 50% of the order value will apply to cover incurred logistics, warehousing, and administrative costs.
We always recommend customers review our Shipping Guide and Refund Policy carefully before placing an order, especially for international shipments.
We understand that waiting can be frustrating and are committed to working with you to explore alternative solutions where possible—such as continuing to wait, rerouting the shipment, or offering partial store credit. Your satisfaction remains our top priority, and we will strive to support you within the bounds of our policy.
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